Job & Benefits
Key Accountabilities:
1. Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.
2. Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.
3. Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.
4. Respond and act , in line with agreed procedures and protocols, to emergencies and incidents, interfacing with the internal and external stakeholder as required
5. Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.
6. Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice
7. Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.
8. Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged.
9. Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.
Job Skills, Experience and Qualifications:
Essential
· Excellent written and oral communication and interpersonal skills
· Previous experience of dealing with different types of situations assertively
· Strong customer service skills
· Good education including GCSE or equivalent in Maths and English
· Previous experience of managing challenging/ confrontational situations
· Previous experience of working in a pressured environment
· Understanding of Health, Safety and Environmental regulations
· Ability to achieve the Station Incident Officer Training once appointed
Desirable
· Previous experience of supervising a team
· IOSH /NEBOSH qualification
· Conversational additional language to English
Salary- £32,432 (spot rated)
Closing Date- 25th May 2026
What's in it for you
Here are a few of the benefits we offer
- 28-day annual leave with the option to buy and sell days
- Choice of pension schemes
- 75% discount of leisure travel for you and your family
- Private Healthcare
- 5 days paid volunteer or carers leave
- Up to 75% subsidised Rail and Underground travel
- Gym Pass -access to gyms across UK
- My Benefits platform- giving national and local retail discount
Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.
Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer.
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
The Ideal Candidate
What's in it for you
Here are a few of the benefits we offer
- 28-day annual leave with the option to buy and sell days
- Choice of pension schemes
- 75% discount of leisure travel for you and your family
- Private Healthcare
- 5 days paid volunteer or carers leave
- Up to 75% subsidised Rail and Underground travel
- Gym Pass -access to gyms across UK
- My Benefits platform- giving national and local retail discount
To find out more explore Working for Network Rail
Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.
Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer.
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us.
For further information including residency eligibility, please contact your recruiter for more details.