Who We Are
Network Rail operates and maintains the railway infrastructure. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
In the North West & Central Region, we're proud to be building a workforce that reflects the diverse communities we serve. We know that inclusive teams make better decisions, drive innovation, and help us create a safer, more accessible railway for everyone. Even if you don't meet every single requirement, we encourage you to apply. If you're passionate about making a difference and believe you have the skills or potential to thrive in this role, we'd love to hear from you. We're committed to creating an open, supportive environment where everyone feels they belong. Your unique perspective and experience could be exactly what we need to keep Britain moving safely and sustainably. Discover more about our commitment to Equity, Diversity and Inclusion at Network Rail Equity, diversity and inclusion - Network Rail.
About our Route
Central Route is the Heart of Britain's Railway. More than a million people rely on our route every week, and we help transport nearly a million tonnes of freight every month. But we are more than just tracks and trains, we are a catalyst for jobs and opportunities, a connection to leisure and time with family and friends, and a foundation for communities and neighbourhoods.
We are a key part of the national network, with Birmingham New Street - the busiest station outside of London and the hub of the railway - connecting England, Scotland and Wales, with hundreds of services arriving and leaving every day.
About the role
About the role
Setting us up for future potential roles .
This is a talent pool for these locations Birmingham New Street, Coventry, Stourbridge, Walsall, Worcester, Wolverhampton, Leamington & Banbury
This is your chance to step into a truly dynamic, frontline role where every shift brings something new and your actions make an immediate, visible difference. You'll be out on the network, responding to incidents in real time and playing a vital part in keeping the railway safe, resilient, and moving for the millions of people who rely on it every day.
When situations escalate, you'll rise to the challenge - taking on the role of Rail Incident Officer and leading the response with confidence and clarity. You'll bring people together, take control of complex situations, and drive the safe and efficient recovery of services, knowing that your decisions have a direct impact on passengers, colleagues, and communities.
Working independently is part of this role, so being self-sufficient is key. Variety is guaranteed - from responding to incidents and supporting engineering works, to planning for seasonal challenges and helping drive performance across your area. You will also play a key role in shaping a safer, stronger railway for the future. By gathering crucial information following incidents, you'll contribute to investigations that drive learning and continuous improvement across the network.
Being ready for anything is essential in this role, and you'll take pride in making sure your vehicles and equipment are always prepared to respond at a moment's notice. You'll also be a visible presence on the network, helping tackle route crime, working alongside the British Transport Police, and protecting the railway environment. Collaboration is at the heart of everything you'll do. You'll work closely with the wider Operations team, getting involved in a range of activities that keep things running smoothly and safely. Where you're qualified, you'll also have the opportunity to step into signalling duties, adding even more breadth and development to your role.
Most importantly, you'll be a proud ambassador for Network Rail - building strong relationships with lineside neighbours and partners, and representing the organisation with professionalism, confidence, and care.
If you're someone who thrives on action, enjoys being out in the field, working independently and wants a role where you can genuinely make an impact every single day, this is an opportunity to be part of something bigger - keeping the railway moving and connecting people across the country.
Your experience and skills
What we are looking for
We are looking for someone who is motivated by making a real impact and thrives in a dynamic, fast-paced environment. To succeed in this role, you'll bring:
- Verbal and written communication skills
- Decision-making skills
- Ability to pass, and be competent in relevant rules & regulations
- Assertiveness
- Prioritisation skills
- Hold a full driving licence
- Computer literate in basic IT packages
- First Aid Training
- Conflict Management
- Suicide Training
- Non-Technical Skills
Alongside this, it would be great if you also have:
- Analytical skills
- Numerate
- Time management skills
- Assessor Qualification
- Advanced Driving / Driver awareness training
- Power Operated tools competence e.g.- Small Plant
Investigation training
How to apply (internal)
Salary: Band SUP 7, £53,788 per annum.
Closing date: 29th May 2026. Late applications will not be accepted.
Please also note this is a talent pool, and it will be reviewed when vacancies become available.
Some of the great benefits you can look forward to
- We know how important it is to feel supported, both in and outside of work. That's why we offer a comprehensive range of benefits designed to help you thrive:
- Generous annual leave (28 days plus bank holidays, contract dependent), with the flexibility to buy or sell additional days to suit your lifestyle
- A market-leading defined benefit pension scheme, helping you plan confidently for the future
- Up to 75% subsidy on rail and underground season tickets, making your commute more affordable
- Up to 75% off leisure travel (discretionary), so you can explore more for less
- Interest-free loans for travel and car park season tickets
- Access to a range of discounts at stations with your Network Rail pass
- Flexible and hybrid working options to help you achieve a healthy work-life balance
- Dedicated volunteer leave, giving you time to make a positive difference in your community
- A range of wellbeing benefits including a healthcare scheme, GymPass discounts, and a cycle-to-work programme
- Generous maternity, paternity, and adoption leave, supporting you through life's most important moments
- All offers of employment are conditional upon satisfactory completion of a range of pre-employment checks. Click here for more information
- We're a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.