Who We Are
About FTR
Transforming how passengers buy and use rail
Britain's railways must deliver for passengers now and in the future. That's why the government and the rail industry are delivering a programme of reforms to make rail easier to buy and use:
- Easier to understand, better value fares - Straightforward ticket choices and fair, consistent prices, including more lower fares.
- Confidence you have the right ticket - Simple to understand the ticket you need and better protection for honest passengers through industry-wide action to tackle fare dodging and fraud
- Easier ways to buy tickets - A high quality GBR website and app selling and serving passengers' rail journeys, alongside independent retailers.
- Rail integrated with other public transport in major urban areas - Tap-in tap-out expanded to Greater Manchester, the West Midlands and more of the South East, with new mobile payment trials testing future innovation.
- Better, more accessible retail experience - More support for passengers including those who rely on paper tickets or cash, or who need extra assistance.
We're not waiting. As we become Great British Railways, a programme of reform is already making rail easier to buy and use, helping rebuild trust in rail and encouraging more people to travel by train.
About the role
We are seeking an enthusiastic, motivated and proactive individual to support the fares, ticketing and retail leadership team and enable delivery of an efficient, high performing, and professional working environment. You will co-ordinate and align activities across teams, working as a team player to support a cohesive cross-industry organisation. You will be working closely with senior leaders across the rail industry and within the fast-paced context of rail reform. Exceptional customer service, adaptability and an outcome-focus is crucial for this role.
The support you bring will help deliver transformation - making a difference to passengers and the UK taxpayer. If you relish this challenge and want to work with a passionate leadership team, this role is for you!
Your experience and skills
- Significant experience with supporting complex diary and travel management for multiple senior executives, prioritising to their needs.
- Ability to lead team-wide initiatives with a clear direction and confidence to the team and wider stakeholders.
- Ability to identify and solve complex problems in a calm, clear and efficient way.
- Ability to think strategically, anticipate future challenges and identify opportunities.
- Clear and concise communication with experience of senior stakeholder management.
- Agility and ability to embrace uncertainty and change, pivoting and re-prioritising when required.
- Strong proficiency with IT and the MS Office suite.
- Excellent written communication skills.
- Experience with executive tasks such as purchase order management and events management is desirable.
This role is available on permanent contract or secondment for 12 months.
We're an inclusive employer of choice and welcome applications from everyone. For this specific role, there is an expectation to be able to come to our London or Derby Offices for a minimum of two days per week. We encourage people to work flexibly and we're open to hybrid working!
We'll also try our best to adapt the recruitment process and offer a reasonable alternative to help support people with disabilities.
If you're working within the rail industry and considering applying via a Secondment, we encourage you to have a conversation with your line manager early in the process to support a potential secondment into Network Rail and where successful to support your release.