Who We Are

Join Network Rail! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. 

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. 

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.

About the role

Your experience and skills

You do not need to have worked in the rail industry to make an impact in Shared Services. We are looking for people who can bring strong customer service, dependable administration and a commitment to delivering accurate, high-quality work.

To succeed in one of these roles, you will be able to demonstrate:

• Strong written and verbal communication skills
• A customer-focused and professional approach
• The ability to produce precise and accurate work
• Excellent attention to detail
• Strong organisational and time-management skills
• The ability to prioritise effectively in a busy environment
• Confidence using IT systems and Microsoft Office applications
• The ability to work collaboratively as part of a team
• A commitment to confidentiality and following agreed processes
• The ability to work effectively in a high-volume processing environment

Safety is central to everything we do. Everyone working for Network Rail is expected to demonstrate safe behaviour and an awareness of our safety vision and Lifesaving Rules.

What could set you apart

While not essential for every opportunity, your application could stand out if you can demonstrate:

• Previous experience in administration, customer service, shared services or another high-volume operational environment
• Experience resolving customer or stakeholder queries at the first point of contact
• Confidence working with sensitive or confidential information
• Experience maintaining accurate records across multiple systems
• An understanding of service level agreements and performance measures
• Examples of identifying or supporting a process improvement
• The ability to adapt quickly when priorities, processes or customer requirements change
• A positive, proactive approach and a genuine interest in delivering a great customer experience

Most importantly, we are looking for people who take ownership, work well with others and care about getting things right.

Important information

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. As a Disability Confident Leader, we will consider reasonable adjustments throughout the recruitment process, including additional time for assessments, changes to the interview environment, alternative document formats, specialist equipment or additional assistance.

All offers of employment are subject to satisfactory pre-employment checks. Some roles may also require face-to-face drugs and alcohol testing, with further information provided as part of the formal offer process.

Please note that these opportunities are also being advertised externally and the advert may close early if we receive a high volume of applications.