Who We Are

About the role

• Contract type: This is a permanent opportunity

• Hours: Full time 35 hours per week 

• Band & Salary: £27,960 circa per annum.

• Working pattern: Hybrid working: this role permits hybrid working, employees are expected to work from a Network Rail location for 60% of their weekly hours, typically 3 days for full time roles.

• For this role you need to live within 75 minutes of The Quadrant in Milton Keynes

• Closing date: 11^th November 2026

  Please note this role may close early in the event of a high number of applications. 

This role is centred on providing administrative support, with a strong focus on reconciling utility invoice payments and maintaining accurate records across energy-related processes specifically invoicing 3^rd parties and retail tenants for utility consumption and dealing with any subsequent enquires.

As a valued member of the Energy Bureau team, you'll assist with a range of core administrative functions, including:

• Information management
• Tenant billing
• Utility off-charging
• Invoice validation
• Query resolution

Success in this role requires strong problem-solving skills, particularly when addressing discrepancies or resolving issues as they arise.

Main Responsibilities

• Validate utility invoices (electricity, gas, and water) and manage supplier billing queries
• Create and maintain tenant billing records and invoices 
• Raise purchase orders and ensure prompt payment of invoices to suppliers
• Generate bills for external customers which receive utility supplies from Network Rail through the off-charging process
• Resolve queries from customers, both internal and external to Network Rail
• Upload data and documents and make changes to the Energy Link database
• Undertake the monitoring, measuring, analysis and reporting of energy usage
• Support the development and continuous improvement of processes and services

Your experience and skills

• Proficiency in Microsoft Excel is essential, including the ability to create and work with VBA macros.
• Experience of utility invoicing from either a supply or customer environment
• Demonstrates effective customer service experience, with the ability to manage queries confidently and professionally
• Proficient in Microsoft Excel, including the creation and use of VBA macros
• Has a solid understanding of invoice creation and experience within the utility industry
• Possesses strong communication and analytical skills, with the ability to present information clearly and appropriately
• Experienced in extracting and reporting data from multiple sources, including databases

What could set you apart when applying?

• Previous experience in utilities management, accounts payable, financial processes, energy management or a bureau related role
• Creation of Standard Operating Procedures (SOPs)
• Experience with Systems Link/Energy Manager

Please note: The criteria outlined in this advert reflect the specific requirements of this role. The attached job description provides full details of the role's responsibilities, essential and desirable criteria and should be considered alongside this information.

What's in it for you:

Here are a few of the benefits we offer: 

• 28-day annual leave with the option to buy and sell days

• Generous maternity, paternity, and adoption leave to support our employees during significant life moments

• Choice of pension schemes

• 75% discount of leisure travel for you and your family 

• Private Healthcare (subject to T&Cs)

• 5 days paid volunteer or carers leave

• Up to 75% subsidised Rail and Underground travel

• Gym Pass -access to gyms across UK

• My Benefits platform- giving national and local retail discount

   

To find out more explore Working for Network Rail. Some of our roles require face to face Drugs & Alcohol testing.  We will share further details with you as part of your formal offer. All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information. Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you. Below are some examples of adjustments we can make:

1. Changing a provision, practice or 'the way things are done'
   For example, we can give candidates extra time to complete online, tasks or interviews as needed.
2. Changing a physical feature of our workplace
   For example, office/room layout can be adapted to accommodate individual needs.
3. Providing extra equipment or assistance
   For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.

There are lots of other adjustments we can consider, please just ask! If you have any questions or would like to speak the Resourcing Team, please contact RSResourcing@networkrail.co.uk